A React Native app with offline-first sync that 200 long-haul drivers actually use, even with no signal across Karoo backroads.
Lumen's drivers cover hundreds of kilometres of road where 3G is a fond memory. The old paper-based proof-of-delivery system was costing time, money and disputes. Two previous app attempts had failed because they assumed connectivity.
React Native with an offline-first sync layer (RxDB + custom merge logic). Every action — POD signatures, fuel logs, breakdown reports, route updates — works fully offline and syncs cleanly when the driver hits a signal pocket. The dispatch dashboard sees updates within seconds of reconnection.
100% driver adoption within three weeks (vs 40% on the previous attempts). POD disputes dropped 78%. Average paperwork time per shift fell from 47 minutes to under 9.
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