How we deliver digital services, software, designs and physical goods — across South Africa via our SA courier partners, and globally via international carriers. Plain rules, transparent costs, no surprises at the door.
Sitect delivers mainly digital services (software, designs, contracts, code). Where physical goods are involved — through our products like BestDealz, UrbanFind, or merchandise — this policy also covers shipment, courier partners, costs and timelines.
This Shipping & Delivery Policy applies to:
For purchases made directly on a Sitect product (BestDealz, UrbanFind, etc.), product-specific shipping terms displayed at checkout take precedence where they differ.
For digital services and SaaS products, "delivery" is the moment the Deliverable becomes accessible to you. We deliver digital goods through:
Digital delivery is considered complete when the deliverable is accessible to the Client's nominated contact and confirmed via written acceptance (or deemed acceptance per our Terms).
Sitect ships physical goods in the following scenarios:
All physical goods are dispatched within the timelines below and tracked end-to-end via our courier partners.
We use established South African and international couriers, picked per shipment by route and time-sensitivity:
| Partner | Best for | Service |
|---|---|---|
| Aramex | Door-to-door SA | Same-day metro / next-day intercity |
| The Courier Guy (TCG) | Door-to-door SA, economy | 1–3 working days |
| Pargo | Pick-up points (countrywide) | 2–4 working days |
| Pudo | Smart lockers + door | 1–3 working days |
| Postnet | Counter-to-counter pickup | 2–5 working days |
| SA Post Office | Bulky / remote | 5–10 working days |
| DHL / FedEx / UPS | International | 3–7 working days |
For BestDealz import shipments, the inbound leg (foreign supplier → SA warehouse) is handled by our consolidated freight partners (sea for bulk, air for urgent). The SA last-mile is then handled by one of the partners above.
SA mainland working days (excluding weekends and public holidays). Working day starts at the next 12:00 cut-off after we receive the order:
| Region | Standard | Express | Same-day |
|---|---|---|---|
| Pretoria / Johannesburg metro | 1–2 days | Next day | By 17:00 (orders before 11:00) |
| Cape Town metro | 2–3 days | Next day | Selected suburbs only |
| Durban metro | 2–3 days | Next day | Selected suburbs only |
| Other major centres | 2–4 days | 1–2 days | — |
| Outlying / rural areas | 3–7 days | 2–4 days | — |
| International (DHL Express) | 3–7 days | — | — |
| International (economy sea) | 21–45 days | — | — |
Times are courier estimates, not guarantees. Loadshedding ramps, weather, courier-network congestion (especially around Black Friday and December) can extend timelines.
Shipping costs are calculated at checkout based on weight, dimensions, delivery address and service level. Indicative costs (incl. VAT):
| Service | SA mainland | Outlying areas |
|---|---|---|
| Standard (1–3 days) | R85–R145 | R145–R280 |
| Express (next-day) | R165–R245 | R245–R420 |
| Same-day metro | R210–R380 | n/a |
| Pargo / Pudo pickup | R65–R95 | R95–R165 |
| International (DHL Express) | From R895 (varies by weight & destination) | |
Once your order is dispatched, we send:
You can also track any order through your customer account on the relevant Sitect product website.
Under section 19 of the Consumer Protection Act, risk in goods passes to the consumer only on delivery. Until delivery is complete:
If a parcel is lost or damaged in transit, we either replace or refund — see section 11.
You are responsible for providing an accurate and complete delivery address. We do not deliver to PO Boxes (other than via SA Post Office). Where the address is incorrect or incomplete:
You may change the delivery address before dispatch by contacting us. Once the parcel is in transit, the courier's redirect rules apply (usually a fee).
While we work with reliable couriers and aim to dispatch within the agreed window, delays can happen — particularly during:
If a delivery is more than 5 working days past its expected date, contact us at shipping@sitect.co.za with your tracking number and we will investigate within 24 hours.
Under sections 55 and 56 of the Consumer Protection Act, you are entitled to receive goods that are of good quality, in good working order and free of defects.
"Lost" means the courier confirms it cannot trace the parcel after a reasonable investigation (typically 7–10 days for SA, 21 days for international). Once confirmed lost:
Under CPA section 56, if goods do not conform to spec or fail within 6 months of delivery, you may return them for repair, replacement or refund (your choice). Return shipping is at our cost in these cases.
For consumer purchases made online (CPA section 44), you have 7 business days from delivery to cancel and return the goods for a full refund of the purchase price, provided they are returned in their original condition. Return shipping is at the consumer's cost for non-defective returns.
Email shipping@sitect.co.za with your order number, item and reason. We send a returns label and instructions. Refunds are processed within 7 business days of receiving the returned item.
We ship internationally to most countries with reliable courier coverage. Available services:
International shipping costs depend on weight, dimensions and destination. Quoted at checkout. We do not currently ship to countries under international sanctions or where shipping is impractical (Antarctica, certain conflict zones).
SA VAT is calculated and included in the order total. For BestDealz import shipments, all SARS customs duties and VAT are pre-paid by us and rolled into the all-in ZAR price you see at checkout. You will not be asked to pay additional customs charges on delivery.
Goods shipped from South Africa to your country may attract local import duties, VAT or other taxes levied by your country's customs authority. These charges are your responsibility — we cannot calculate them in advance and they are not included in the order total.
If you refuse to pay customs charges and the parcel is returned to us, we will refund the order value less return-shipping costs (typically 20–40% of the order value).
Each Sitect-operated brand may have its own shipping rules and timelines, which take precedence over this policy where they differ:
For shipping queries, delivery issues, address changes or returns:
Drop us an email with your order number — we usually respond within 4 working hours and can intervene mid-courier-network if there's a real-time issue.