AI-powered WhatsApp Business support that triages 8,000+ enquiries a month and lifts conversion 22% without a single junior agent.
NorthStar's customer support team was drowning in WhatsApp messages — eight to nine thousand a month, peaking at five hundred a day around payday weekends. Response times stretched past four hours, sale enquiries timed out, and conversion was bleeding to faster competitors.
We mapped every common enquiry into intent buckets, built a retrieval-augmented agent on top of NorthStar's product catalogue and policy docs, and wired it into WhatsApp Business via Twilio. The agent answers product, sizing, stock-availability and order-tracking questions instantly. Anything ambiguous, anything money-related, gets routed to a human with full conversation context attached.
Median response time dropped from 4h 12m to under 33 seconds. Sale conversion off WhatsApp lifted 22% in the first eight weeks. Two of the three previously-overwhelmed support staff now focus on retention and outbound — net-positive headcount.
Tell us what you're up against. If we can help, we'll come back with honest scope, timeline and pricing. If we can't, we'll tell you who can.