We build AI chatbots that actually do things — book calls, qualify leads, create invoices, escalate to humans when it matters. Trained on your business data. Deployed across web, WhatsApp, Instagram, Slack and voice. POPIA-compliant from day one.
The widget your developer added in 2022 is probably the reason your customers say "please connect me to a human" three times before they get one.
"Press 1 for sales, press 2 for support." If the customer's question doesn't match a node, the bot dies. Real conversations don't fit a flow-chart.
A chatbot that can tell you your order is shipped but can't actually look it up is just an FAQ in disguise. Yours needs to take action.
When the bot can't help, it dumps the customer into a ticketing queue with no context. The human starts the conversation from scratch — and your CSAT bleeds.
Every Sitect bot starts with these six capabilities. You don't have to enable them all — but you'll want to.
Backed by a real LLM (GPT-4o / Claude / Gemini), not a regex matcher. Understands typos, context, follow-ups and SA English.
RAG-trained on your product catalogue, policies, FAQs, contracts, brand voice — pulled from your CMS, Notion, Google Drive or SharePoint.
Creates leads in your CRM, books meetings on your calendar, sends invoices, looks up orders, refunds payments — anything your API exposes.
When it can't help, it hands off to a real human with the full transcript, customer record and a one-line "what they actually need" summary.
One bot brain, ten places it shows up — web widget, WhatsApp Business, Instagram, Facebook Messenger, Slack, MS Teams, SMS, voice and email.
English, isiZulu, Afrikaans, Sesotho, Xhosa — auto-detects and replies in the customer's language. Tone matched to your brand.
The same trained model, deployed across every channel. Conversation history follows the customer — WhatsApp this morning, website this afternoon, the bot remembers.
No black boxes. Every Sitect bot is built on this five-layer pattern — so you, your team and your auditor can see exactly what's happening with each message.
This is a real conversation flow from a Sitect-built bot for a Pretoria-based B2B services company. The bot reads, replies, looks up data, books a meeting and creates a CRM lead — in under 60 seconds.
Every Sitect chatbot ships with the same set of artefacts — so your team can run the bot after we hand it over, not depend on us forever.
Tone, vocabulary, boundaries, escalation triggers, refusal patterns. Tuned to match your brand — not generic "as an AI language model" speak.
We chunk, embed and index your product catalogue, FAQs, contracts, policies, blog posts — into a vector store the bot retrieves from in real time.
CRM, calendar, payment gateway, ticketing — whichever tools your business already runs. Up to 6 integrations in the base scope.
We provision the web widget, WhatsApp Business profile, IG/FB integration, Slack app — whichever you've picked. One install, one trained model.
A unified inbox where your team picks up conversations the bot escalated — with full transcript, customer history and a "what they actually want" summary.
Volume, deflection rate, hand-off rate, top intents, satisfaction, cost per conversation. Exportable to your BI tool.
English by default. Add isiZulu, Afrikaans, Sesotho, Xhosa — auto-detected from the customer message. We tune each language separately.
You'll spend ~6 hours of stakeholder time across the whole build. We do the heavy lifting; you bring the knowledge and the approvals.
We map the use case, the channels, the data sources, and the actions the bot needs to take.
We pull your content, chunk it, embed it and index it. You review the sample retrievals.
System prompt drafted, tools wired up, channel adapters provisioned. Daily Loom updates.
Bot goes live to a closed pilot group (your team + 20 friendly customers). We tune from real conversations.
Full launch + 30 days of monitoring & weekly tuning included. Hand-over docs delivered.
Median results across the chatbots we've shipped. Your numbers will be yours — these are the bracket to expect.
Every tier is a fixed scope, fixed price, in writing. ZAR including the build fee. Hosting + LLM usage billed separately at cost (~R500–R3,500/mo depending on volume).
If yours isn't here, hit the chat in the bottom-right — Atlas (our website bot) answers most of them.
Book a 30-minute live demo. We'll log into a sample bot trained on a fictional SA business and walk you through every channel, every action, every escalation. You'll know within an hour whether it's right for you.