A 90-day, exec-led engagement that finds where your business sits on the digital maturity curve, prioritises the moves that earn ROI fastest, and produces a phased roadmap with budgets and owners — written for SA realities, not US case studies.
We've audited engagements at three SA mid-market businesses that quietly buried theirs. The pattern is uncomfortably similar.
It starts with a CIO buying Salesforce, not with a CEO asking "what's breaking customer retention?" Tools land first, business questions never get answered.
Some consultancy delivers a beautiful deck. Six months later it's a PDF in someone's downloads folder. Nothing executable, nothing measurable, nothing shipped.
"In year three we'll be data-driven." Year one feels like cost. Year two the project champion leaves. Year three the new CEO cancels it. Nothing shipped.
"It'll improve agility." Will it? By how much? Tied to which P&L line? When the CFO asks at month 6, the answer is hand-waving. Budget gets cut at month 7.
The roadmap engagement starts by placing you honestly on this curve — across five business dimensions — then designs the climb. Skipping rungs doesn't work; we tell you which one to step on next.
A roadmap that only addresses technology is half a roadmap. The diagnostic covers the dimensions that actually predict transformation success.
How clean, connected and accessible is your customer + operations data? Can leadership answer the same question with the same number?
What's still manual that shouldn't be? Invoicing, onboarding, approvals, reconciliation — where are the people doing what a script could do?
Where do customers get stuck, frustrated or churn? Map their digital journey, find the friction, prioritise the fixes by revenue impact.
Do your teams have the skills to run the digital business you're building? Where are the gaps, and how do we close them — train, hire, or partner?
Last. Not first. We design the tech stack after we know the answers from the first four — not before. No vendor recommendations before week 8.
Anonymised excerpt from a recent engagement (Pretoria-based logistics company, R220m turnover). Five workstreams × three time horizons. Every block has a budget, an owner and a measurable outcome.
We use the right tool for the question. The frameworks below are the ones we lean on most; we'll only use the ones that map to your situation.
No "we'll share findings verbally." Every output is documented, costed, and shareable with your board the next day. You own everything.
Where you are on the maturity curve, dimension by dimension. With evidence — quotes from interviews, gap examples, benchmarks against your sector.
Visual swim-lane roadmap with every initiative on a timeline. Each block has a budget range, an owner, a measurable outcome, and dependencies.
A spreadsheet your CFO can poke. Costs, expected revenue lift, expected efficiency gain, payback period, sensitivity to assumptions.
One north-star metric. Five leading indicators. Each tied to a roadmap block. Quarterly + monthly cadence. Owner per row.
Responsible · accountable · consulted · informed — for every initiative. No "I thought Sarah was doing that" moments six months in.
The deck you'll actually present to your board or exco — pre-built, with speaker notes. We can present it with you if you want backup.
You'll spend ~20 hours of stakeholder time across the whole engagement. Most of it in the first 30 days (interviews), the last 10 days (presentation), and a workshop in the middle.
Aggregated from clients we engaged 12+ months ago. Your numbers will be yours — these are the order-of-magnitude bracket to plan against.
Fee is fixed in writing. The roadmap is yours — you can hand it to any agency or your own team. We charge for build separately so there's no implicit upsell.
If yours isn't here, request a 30-min discovery call — same senior who'd run the engagement, no junior, no sales pitch.
A 30-minute discovery call with one of our senior partners. We won't sell you anything — we'll ask the questions that surface whether a transformation engagement is the right next move for your business, or whether you should be doing something else entirely.