Terms and Conditions

1. Introduction and Acceptance

Welcome to UrbanFind (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website urbanfind.co.za and all related services provided by UrbanFind.

By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Company Information

Business Name: UrbanFind
Physical Address: Unit 15 Honeydew Business Park, 1503 Citrus Street, Laser Park, Roodepoort, Gauteng, 2040, South Africa
Email: sales@urbanfind.co.za | info@urbanfind.co.za
Website: urbanfind.co.za
Year Established: 2024

3. Business Model and Product Sourcing

UrbanFind operates as a dropshipping e-commerce platform. This means:

• Products are sourced from international suppliers, primarily based in China
• We do not maintain physical inventory of all products listed on our website
• Products are shipped directly from our suppliers to you after your order is confirmed
• Delivery times may vary depending on supplier location, customs processing, and shipping methods

4. Product Information and Availability

We strive to provide accurate product descriptions, images, and specifications. However:

• Product images are for illustration purposes and actual products may vary slightly in color, size, or appearance
• We reserve the right to modify product descriptions and specifications without prior notice
• Product availability is subject to supplier stock levels and may change without notice
• If a product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or alternative product
• Prices are subject to change without notice, but orders already placed will honor the price at the time of purchase

5. Orders and Payment

5.1 Order Placement

When you place an order through our website, you are making an offer to purchase the products at the listed price. All orders are subject to acceptance by UrbanFind. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Issues identified by our fraud detection systems

5.2 Payment Terms

Payment must be made in full at the time of order placement. We accept various payment methods as indicated on our website. All payments are processed securely through our payment gateway providers.

5.3 Order Confirmation

Upon successful payment, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Your order is accepted when we dispatch it to our supplier for processing.

5.4 Pricing and Currency

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. Shipping costs are additional and will be calculated at checkout.

6. Shipping and Delivery

6.1 Delivery Timeframes

Please note that this is an estimated timeframe and not a guarantee. Actual delivery times may vary due to:

• Customs clearance procedures
• International shipping delays
• Public holidays and peak shopping periods
• Remote delivery locations
• Weather conditions or force majeure events
• Supplier processing times

6.2 Shipping Coverage

We ship to addresses within South Africa. Delivery to remote or rural areas may incur additional charges or extended delivery times.

6.3 Tracking Information

Where available, we will provide tracking information for your shipment. Please note that international tracking may have limited updates until the package reaches South Africa.

6.4 Delivery Responsibility

You are responsible for providing accurate and complete delivery information. UrbanFind is not liable for delays or non-delivery resulting from incorrect address details provided by the customer.

6.5 Failed Delivery Attempts

If delivery attempts fail due to recipient unavailability or incorrect address information, additional charges may apply for re-delivery. Packages returned to sender due to failed delivery may incur restocking fees.

7. Returns and Refunds

7.1 Return Policy

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

• Product is defective, damaged, or significantly different from the description
• Return request is made within 14 days of receiving the product
• Product is unused, in original packaging, and in resalable condition (unless defective)
• Proof of purchase is provided

7.2 Non-Returnable Items

The following items cannot be returned:

• Intimate or sanitary products
• Personalized or custom-made items
• Perishable goods
• Items marked as final sale or non-returnable

7.3 Return Process

To initiate a return, please contact us at sales@urbanfind.co.za with your order number and reason for return. We will provide return instructions and, if approved, a return authorization number.

7.4 Refund Policy

• Refunds will be processed to the original payment method within 7-14 business days of receiving and inspecting the returned item
• Shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect
• Partial refunds may be issued for items returned in used or damaged condition

7.5 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or full refund, including return shipping costs.

8. Warranties and Disclaimers

8.1 Product Warranties

Products are covered by manufacturer warranties where applicable. UrbanFind acts as an intermediary and is not responsible for manufacturer warranty claims beyond facilitating communication with suppliers.

8.2 Limitation of Liability

To the maximum extent permitted by law:

• UrbanFind provides products “as is” without warranties of any kind
• We do not guarantee that products will meet your specific requirements
• We are not liable for indirect, incidental, or consequential damages arising from product use
• Our total liability is limited to the purchase price of the product

8.3 No Guarantee of Availability

Due to our dropshipping model, we cannot guarantee continuous availability of any product listed on our website.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of UrbanFind or our content suppliers and is protected by South African and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without express written permission.

10. Privacy and Data Protection

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). Your data will be used solely for order processing, customer service, and improving our services. We will not sell or share your personal information with third parties except as necessary to fulfill your order or as required by law.

For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

11. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information when placing orders
• Use our website and services in compliance with applicable laws
• Not engage in fraudulent activities or misuse of our services
• Not attempt to interfere with the proper functioning of our website
• Inspect products upon delivery and report issues promptly
• Pay all applicable customs duties and taxes for international shipments

12. Customs, Duties, and Taxes

For international shipments, customers may be responsible for paying import duties, taxes, and customs clearance fees imposed by the destination country. These charges are beyond our control and are not included in the product price or shipping charges. UrbanFind is not responsible for delays caused by customs clearance procedures.

13. Force Majeure

UrbanFind shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, government actions, natural disasters, pandemics, or interruptions in telecommunications or internet services.

14. Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services, we encourage you to contact us first to seek an amicable resolution. If a resolution cannot be reached:

• The dispute shall be governed by the laws of South Africa
• You agree to submit to the exclusive jurisdiction of the courts of South Africa
• Where applicable, disputes may be referred to mediation or arbitration

15. Modifications to Terms

UrbanFind reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and UrbanFind regarding the use of our services.

18. Consumer Rights

These Terms do not affect your statutory rights as a consumer under South African law, including the Consumer Protection Act. Nothing in these Terms shall exclude or limit UrbanFind’s liability for death or personal injury caused by negligence or fraudulent misrepresentation.

By using UrbanFind’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.