How to Order

Start your shopping journey by exploring our wide range of products:

• Visit our website: Go to urbanfind.co.za
• Use the search bar: Type keywords for specific products you’re looking for
• Browse categories: Navigate through our organized product categories
• Use filters: Filter by price range, color, size, brand, or other attributes
• Check “New Arrivals”: Discover the latest products added to our store
• View “Featured Products”: See our most popular and trending items

Once you find a product you’re interested in:

• Click on the product: View detailed product information, images, and specifications
• Read the description: Review product features, dimensions, materials, and usage details
• Check product images: View multiple angles and zoom in for details
• Read customer reviews: See what other customers are saying about the product
• Check availability: Ensure the product is in stock
• Verify delivery time: Check estimated delivery timeframe (typically 14-21 days)

Customize your product selection (if applicable):

• Select size: Choose from available size options (clothing, shoes, etc.)
• Pick color: Select your preferred color variant
• Choose quantity: Use the quantity selector to add multiple items
• Select variations: Choose any other available options (style, model, etc.)
• Check price: Verify the total price updates based on your selections

Add your selected product to the shopping cart:

• Click “Add to Cart” button: The button is usually prominently displayed on the product page
• View cart notification: A popup or message will confirm the item was added
• Continue shopping or proceed: You can either:
  • Click “Continue Shopping” to browse more products
  • Click “View Cart” to review your items
  • Click “Checkout” to complete your purchase immediately
• Add multiple products: Repeat steps 1-4 for each product you want to purchase

Before checking out, review your shopping cart:

• Access your cart: Click the cart icon in the top menu or header
• Review all items: Check that all products, sizes, colors, and quantities are correct
• Update quantities: Increase or decrease quantities using the +/- buttons
• Remove items: Delete unwanted items by clicking the remove/trash icon
• Check subtotal: Verify the subtotal before shipping costs
• Apply coupon code: Enter any promotional codes or discount vouchers
• Estimate shipping: Use the shipping calculator if available

When you’re ready to complete your purchase:

• Click “Proceed to Checkout”: Located at the bottom of your cart page
• Account options: You’ll be prompted to:
  • Login: If you have an existing account
  • Register: Create a new account for faster future checkouts
  • Guest Checkout: Complete purchase without creating an account
• Choose your option: Select the method that works best for you

Provide your billing information:

• Full Name: Enter your complete legal name
• Email Address: Provide a valid email (you’ll receive order confirmations here)
• Phone Number: Enter your mobile number for delivery coordination
• Billing Address: Enter your billing address details:
  • Street address
  • Apartment/Unit number (if applicable)
  • Suburb
  • City
  • Province/State
  • Postal code
• ID Number: May be required for verification purposes

Provide delivery information:

• Same as billing address: Check this box if shipping to the same address
• Or enter different shipping address: If shipping elsewhere, provide:
  • Recipient’s full name
  • Complete street address with house/building number
  • Apartment/Unit/Complex name
  • Suburb and city
  • Province
  • Postal code
  • Contact phone number
• Delivery instructions: Add special notes:
  • Gate codes or access instructions
  • Security protocols
  • Best delivery time
  • Alternative contact person

Choose your preferred shipping option:

• Standard Shipping: 14-21 business days (most common option)
• View shipping cost: Shipping fees will be calculated based on:
  • Your delivery location
  • Total weight of your order
  • Package dimensions
• Check for promotions: Look for free shipping offers or discounts
• Review total cost: Verify the updated total including shipping

Select how you’d like to pay for your order:

Before finalizing, carefully review your complete order:

• Products ordered: Verify all items, quantities, sizes, and colors
• Subtotal: Check the total cost of products
• Shipping cost: Verify delivery charges
• Discounts: Confirm any applied coupons or promotions
• VAT/Tax: Check tax calculations (if applicable)
• Grand Total: Review the final amount to be charged
• Billing details: Confirm your billing information is correct
• Shipping address: Verify delivery address one final time
• Payment method: Ensure correct payment option is selected

Finalize your purchase by completing payment:

• Read Terms & Conditions: Review and accept our terms (optional checkbox)
• Click “Place Order” button: Confirm your purchase
• Enter payment details: You’ll be redirected to secure payment page:
  • For cards: Enter card number, expiry date, CVV
  • Complete 3D Secure authentication (OTP sent to your phone)
  • For EFT: Follow banking instructions provided
• Wait for confirmation: Don’t close the page until payment is confirmed
• Payment processing: This may take a few seconds to a minute

Once payment is successful:

• Success message: You’ll see an on-screen confirmation of your order
• Order number: Save your unique order reference number
• Confirmation email: Check your email inbox for:
  • Order confirmation with full order details
  • Order number and receipt
  • Summary of purchased items
  • Billing and shipping information
  • Estimated delivery timeframe
• Save confirmation: Keep this email for your records
• Account order history: If registered, view order in “My Account” section